Realistic Sample MB-910 Exam - Win Your Microsoft Certificate with Top Score

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Microsoft MB-910 Certification Exam is designed for professionals who are interested in validating their skills and knowledge in Microsoft Dynamics 365 Fundamentals (CRM). MB-910 exam is intended for individuals who are responsible for performing functional tasks related to core configuration, data management, and business process automation within Dynamics 365.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q158-Q163):

NEW QUESTION # 158
A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource- scheduling

NEW QUESTION # 159
A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. emails
B. CSV files
C. Dynamics 365 Customer Insights
D. Dynamics 365 Commerce

Answer: A,B

NEW QUESTION # 160
A company is implementing Dynamics 365 Customer Service.
The company wants to enable chat and SMS channels for customers. The company also wants to implement knowledge articles to support resolution of common issues.
You need to recommend which apps the company should implement.
Which app should you recommend? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 161
A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals. The company also manufactures parts for all equipment they sell.
You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to provide a replacement for faulty equipment that cannot be repaired on site.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 162
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

NEW QUESTION # 163
......

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Realistic Sample MB-910 Exam - Win Your Microsoft Certificate with Top Score

Microsoft MB-910 Mock Test | New MB-910 Cram Materials

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q158-Q163):

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